The airline clinched a triple victory at the awards held in Funchal, Madeira on 24 November. It secured recognition for being the World’s Leading Airline for Customer Experience, as well as for having the World’s Leading Economy Class and the World’s Leading First Class Airline Lounge.
Exceptional Customer Service
The prestigious awards celebrate excellence across global travel and tourism. Etihad’s success highlights its commitment to providing guests with impeccable service, with its First Class Lounge & Spa at Zayed International Airport recognised as the World’s Leading First Class Airline Lounge, and its Economy Class commended for providing exceptional service and comfort.
Following the airline’s success at the awards, John Wright, Etihad Airways Chief Operations & Guest Officer said:
“These awards recognise the dedication of our people who consistently deliver exceptional experiences for our guests. From our First Class Lounge & Spa to our Economy cabin, every touchpoint reflects our commitment to excellence and authentic hospitality. I’m incredibly proud of our teams who make Etihad a standout choice for travellers worldwide.”
Celebrating Excellence Across Global Travel and Tourism
Long regarded as the ultimate symbol of industry success, the World Travel Awards celebrates excellence across travel, tourism and hospitality.
Industry professionals and consumers worldwide select the award winners through a rigorous voting process.
Other winners at the awards include Dubai International Airport, named the World’s Leading Airport 2024 and Muscat International Airport, which was crowned the World’s Leading Airport-Customer Experience 2024.
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