American Airlines has announced the launch of their new Five Star Essential service for those customers who prefer to have a personalized assistance in navigating through the airport when travelling or connecting at select U.S. airports.

Available for now at the American Airlines’ hub of Charlotte (CLT), Dallas Fort-Worth (DFW) and Miami (MIA), the service offers passengers a dedicated customer service representative who will meet them at Priority Check-in and assist them with all the procedures. The agent will then escort the Five Star Essential passengers through security using the Priority lane and will ensure their swift arrival at their departure gate keeping all their luggage organized.

The service is available at the price of $149 (£105) for a up to two people and three children or pets, and can be extended to more people travelling together for $25 (£17) per person. The fee is also payable in miles from American Airlines’ frequent flyer program AAdvantage: the charge is 15,000 miles for the first two adults and three children, with 2,500 each for every extra person.

The service will start on 24 May and needs to be booked 72 hours in advance. It is also available for connecting passengers switching planes at the above-mentioned airport and arriving from domestic U.S. points of departure.

Five Star Essentials is another way to help ease the journey for busy families or anyone who simply needs an extra set of hands to navigate through the airport,” said Clarissa Sebastian, Managing Director of Premium Customer Experience and Onboard Products. “We know the airport can sometimes be time-consuming or nerve-racking, especially if you haven’t travelled in a while or are traveling during the holiday.”

This service represents a scaled-down and more affordable version of the Five Star and Five Star Select Services offered by American Airlines to all its premium and non-premium passengers at 16 airports in the U.S. and four international airports. Customer electing to purchase this service have access to Flagship First Check-In and Flagship Dining at the American Airlines Flagship Lounges, car service coordination, priority boarding and priority re accommodation in case of flight disruptions.

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Vanni Gibertini
Assistant Editor - Vanni fell in love with commercial aviation during his undergraduate studies in Statistics at the University of Bologna, when he prepared his thesis on the effects of deregulation on the U.S. and European aviation markets. Then he pursued his passion further by obtaining a Master’s Degree in Air Transport Management at Cranfield University in the U.K. followed by holding several management positions at various start-up carriers in Europe (Jet2, SkyEurope, Silverjet). After moving to Canada, he was Business Development Manager for IATA for nine years before turning to his other passion: sports writing.


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