A new survey by Savanta on behalf of the UK Civil Aviation Authority concluded that 45 per cent of consumers believe the industry is prepared for the busy summer period.
UK Civil Aviation Authority Survey and Its Surprising Results
Savanta, a data and market research company founded in 2019 and based in London, conducted an interesting survey in April 2024 on behalf of the Civil Aviation Authority; the survey included 1000 UK adults representative by age, gender, region, and social grade.
The result revealed that around 24% of consumers feel the airports and airlines are not completely ready for their summer travel plans for this year. The passengers who had travel disruptions last year agreed with 38% compared to 12% of those who didn’t experience any travel disruptions the previous year. Additionally, 31% are still undecided about whether airports and airlines are prepared for their summer travel plans for 2024.
Following the survey and in terms of disruption of the past year, the UK Civil Aviation Authority believes by the completed reports that the most common cause of disruption were delays at 31%, flight cancellations at 13%, strikes at 9% and lost or damaged luggage at 7%.
However, it is important to highlight that 45% of consumers reported that the disruptions didn’t impact their future summer plans.
The survey also revealed that 64% of consumers know some of their rights regarding flight cancellations or delays, while 18% have total knowledge of their rights. On the other hand, 46% needed to be more certain about all the details of their rights.
Based on this and to help passengers improve their travel experience, the regulator recently launched a campaign, “Know Before You Go”. The purpose of supporting the consumers is to encourage them to learn more about their rights and understand and be prepared in case of unexpected future disruption.
Commitment to Improving Air Travel Disruption
The UK Civil Aviation Authority continues to showcase and engage with the aviation industry as the UK Aviation Authority’s previous demonstration of commitment to the latest developing technologies and consumer needs in the aviation sector in Wales. The journey of delivering a positive experience to passengers is certainly a commitment to maintain. To demonstrate this, CAA chief executive Rob Bishton appeared at Stansted Airport to discuss the next steps in improving travel disruption.
During his visit, Sir Rob met with Manchester Airport GGroup’sChief Executive Ken O’Toole, owner of Stansted, Manchester and East Midlands Airports, fully committed to improving the passenger experience.
Rob Bishton, CEO of the UK Civil Aviation Authority, stated:
“As part of our mission to protect people and enable aerospace, we continue to engage with airports and airlines to see how they prepare ahead of busy periods, and it is positive to see that their efforts are resonating with consumers.”
Rob Bishton expressed that the passenger numbers are returning to pre-pandemic levels and that London Stansted AAirport’scapacity and service improvements are a great example of the aviation increase of resilience at the beginning of the regeneration of travel.
Ken O’Toole, Chief Executive of Manchester Airport Group, added:
“MAG is committed to working with partners across government and the aviation industry to deliver better outcomes for the passengers, communities, and regions we serve. It was a pleasure to meet with Rob and outline our ambitious plans for London Stansted, Manchester, and East Midlands Airports and their role in providing easy, accessible, and affordable air travel for people up and down the country in the years ahead.”
What are your thoughts about the surprising results of the Savanta survey? Please share your thoughts with us about this matter.
