By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Travel Radar - Aviation NewsTravel Radar - Aviation News
  • Breaking News
  • Aviation
    • Aircraft
    • Airlines
    • Airshow & Events
    • Careers
    • Manufacturing
  • Travel
    • Airports
    • Points & Loyalty
    • Technology
    • Trip Reviews
  • Newsletters
Reading: Customers Furious with Intrepid Travel: Refund Policy Changed and Backdated
Share
Sign In
Notification Show More
Font ResizerAa
Font ResizerAa
Travel Radar - Aviation NewsTravel Radar - Aviation News
  • Breaking News
  • Aviation
    • Aircraft
    • Airlines
    • Airshow & Events
    • Careers
    • Manufacturing
  • Travel
    • Airports
    • Points & Loyalty
    • Technology
    • Trip Reviews
  • Newsletters
Have an existing account? Sign In
Follow US
Copyright © Travel Radar Media Ltd. 2024 | All Rights Reserved
Travel Radar - Aviation News > News > Customers Furious with Intrepid Travel: Refund Policy Changed and Backdated

Customers Furious with Intrepid Travel: Refund Policy Changed and Backdated

Travel Radar
Last updated: 7 January 2021 17:01
By Travel Radar Staff 4 Min Read
Share
Source: intrepidtravel.com
SHARE

Intrepid Travel, a major adventure travel company that offers more than 1,000 worldwide escorted tours, has changed and backdated their refund policy in response to a large amount of trips having been cancelled amid the COVID-19 global crisis.

This is the second major tour company to respond to COVID-19 cancellations by changing their refund policy, following Topdeck‘s altered refund policy earlier this month.

Intrepid Travel has changed and backdated their refund policy. Source: intrepidtravel.com

The original refund policy included the following:

“If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs.”

Customers have now been warned that they are unable to claim any refund they may have previously been entitled to, backdated to the 14th of March. In place of a refund, customers will now be given a credit voucher of 110 percent which can be used for future trips with the company, as long as the trips are booked prior to the 30th of April 2022.

Customers which had been promised a full refund, upon the cancellation of their trips due to travel restrictions, have now been told that this offer has been retracted and that they are only entitled to the 110 percent worth of credit. In response to this, customers have become outraged with the change, prompting them to complain to state authorities.

Hey @Intrepid_Travel I know you have blocked me on Twitter from telling other Consumers about your dishonest policies, but hashtags are amazing! When your own country tells you to refund, think you might actually listen? #intrepidtravel #intrepidfoundation @IntrepidFdn https://t.co/IGKIlMx47p

— Nikki B (@EngineerBarbie) April 23, 2020

Declan Gallagher was one customer who had his $6,000 India tour cancelled. Flight Centre, who booked the tour, charged its own $300 fee for cancelling. Although he was originally offered a 75 percent refund, this offer was rescinded within 24 hours and swapped for the tour credit.

In a statement to The Guardian, Gallagher expressed that this would have been “of no use” to him when he had lost his job and “desperately require(d) the funds to live”.

Customers have become outraged in response to Intrepid’s policy changes. Source: Matt Cherubino

In response to the issues customers have had with the policy change, Intrepid Travel stated that they were doing the best they could to assist more than 30,000 customers who had been affected by travel restrictions. They said that they were aiming to resolve individual concerns with customers based on their seperate circumstances.

The Australian Competition and Consumer Commission (ACCC) have guided customers regarding cancelled trips, stating:

“If you had a right to a refund under these terms and conditions at the time you purchased your ticket, businesses are not permitted to change the terms at a later time to deny you a refund.”

While future travel credits would benefit the company itself with the up-keeping of cash flows throughout the travel supply chain, it is questionable whether these credits are the most ethical course of action in response to this crisis when many customers have lost their jobs.

Going back on a promise to provide a refund to a large amount of customers may save money for companies now, however will most likely hinder any company’s ability to retain customer’s loyalty in the future.

You Might Also Like

Plaza Premium Group Opens New Lounge at Senai International Airport

STARLUX Expands Long Haul Fleet with Order of Ten A350-1000s

US Transport Safety Board issues safety warning over engines powering certain Boeing, Airbus aircraft

Air Canada: Best Airline in North America at 2025 Skytrax Awards

Turkish Airlines’ subsidiary AJet to lease 10 Airbus A321neo aircraft from Avolon

Share This Article
Facebook Twitter Email Copy Link
What’s your thoughts?
Love1
Sad0
Happy0
Angry0
Travel Radar
By Travel Radar Staff
Follow:
Articles from guest contributors wishing to remain anonymous are credited to this account. Want to contribute to Travel Radar either in-name, or anonymously? Get in touch: [email protected]
Previous Article Airbus Begins “E-Delivery” of Aircraft to Customers
Next Article easyJet middle seats A ban on middle seats? Not according to Ryanair!
Leave a comment
Subscribe
Login
Notify of
guest
guest
0 Comments
Oldest
Newest Upvoted
Inline Feedbacks
View all comments

Stay Connected

FacebookLike
TwitterFollow
InstagramFollow
YoutubeSubscribe

Trending News

View of the Galata Tower from the Bosphorus
Layover or Discover? Exploring Istanbul with Turkish Airlines’ Touristanbul Service
Airlines Airports Travel
Red helicopter flying above the mountains and white clouds on a blue sky
Heli Treks to Annapurna Base Camp: Luxury, Speed, and Safety in the Sky
Aviation Travel
Vietjet and Airbus officials sign the MoU at the Paris Air Show 2025
Vietjet to expand Airbus fleet
Airlines Airshow & Events
wizz air aircraft
Wizz Air and Pratt & Whitney Strengthen Partnership
Aircraft Airlines Aviation Manufacturing
TUI
TUI’s Financial Performance Results in Loss at Half Year 2024-25
Airline Economics Airlines
//

Travel Radar is the leading digital hub for all things aviation and air-travel. Discover our latest aviation news, aviation data, insight and analysis.

Discover

  • About Us
  • Contact Us
  • Careers
  • Press & PR
  • Privacy & Legal

Our Content

  • News
  • Data
  • Images
  • Jobs
  • Subscribe

Sign Up for Our Newsletter

Subscribe to our newsletter to get our newest articles instantly!

Click here to Signup!

© Travel Radar Media Ltd. 2015-2025 | ISSN #2635-0696 | Trademark #UK00003579704
wpDiscuz
adbanner
AdBlock Detected
Ads help us bring you high-quality, independent journalism for free. Support us by whitelisting us from your ad blocker.
Okay, I'll Whitelist
Welcome to the TR Community!

Sign in to your account

Register Lost your password?