JetBlue tells Staff: Don’t Let Down Fellow Crew and Customers

JetBlue Airways has pleaded with staff not to turn down shifts in the coming months, as it gears up for what is expected to be a crucial spring and summer season.

Many airlines have seen travel demand recover faster than expected, which has led to a widespread scramble to hire thousands of workers across all parts of the industry, particularly onboard staff.

The bounce back in demand was highlighted earlier this week after the Transportation Security Administration said the number of travellers had reached its highest point since the COVID-19 pandemic began.

“Don’t let down crew and customers”

In an email, JetBlue’s head of customer care, Ed Baklor, asked employees to not “refuse” any assignments to which they are assigned as it is “disruptive to the operation”. Mr Baklor said it also “lets down” fellow crew members and “disappoints our customers”.

“We are still unprofitable after two years and now face rising fuel prices and other inflationary pressures that make it challenging for everyone. With strong consumer demand and record hiring, we are anticipating a healthy summer.

We will see the other side of this if we can count on your continued patience, partnership and teamwork along the way.”

Senior airline executives have reportedly told investors that they forecast strong demand for air travel in the coming months and that they expect travellers’ willingness to fork out more for tickets to help cover booming fuel prices.

Hiring targets “on course” to be met

JetBlue didn’t respond to a request for a comment on the communication sent to staff, but the airline’s boss Robin Hayes told reporters last week that staffing shortages are one of the critical capacity limitations currently facing the industry.

The airline hopes to hire 700 new staff, including pilots and flight attendants, before the summer and is on course to do so, according to Mr Baklor.

alaska airlines offers staff double pay to meet demand
Alaska Airlines is one carrier offering pay incentives to secure staff | © Quintin Soloviev

Many major carriers are feeling the high demand for flight attendants and efforts to secure workers include Alaska Airlines earlier this week offering double pay to those who take on additional shifts until at least May.

What do you think of JetBlue’s plea to staff? Let us know in the comments below.

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Fraser Watt
Fraser Watt
Jr Journalist - Fraser was a Junior Journalist with Travel Radar, reporting on the latest industry news and analysis. Fraser is a new writer looking to expand his interests in travel and aviation.



  1. Sadly enough all these flight crew/attendants are hired, train and based in “none home cities” where they are just “on stand by”- when if needed with minimal pay that barely covers basic living. Expenses” no flights assigned, no real wages
    Pay has caused many to “quit”
    as they face the reality of becoming homeless and broke
    A very real problems across the industry that is not address
    But the likes of jetblue and others are interested in buying spirit air, but house is not in order. So now I wonder why so many flights super late fallow by cancellations


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