Turkish airline plane
© dole777 on Unsplash

Turkey’s national flag carrier, Turkish Airlines, has announced that it will offer free messaging services to its passengers on board flights, allowing them to stay connected with friends and family even when they are 30,000 feet up in the air. This brings social media to the skies.

The service will be available on Turkish Airlines’ long-haul flights, which include destinations across Europe, Asia, Africa, and the Americas.

Turkish Airlines Move to Improve Customer Experience

Turkish Airlines CEO, Bilal Ekşi, said this move is part of the airline’s commitment to enhancing its customer experience and providing more value to its passengers.

At Turkish Airlines, we are always looking for ways to improve our customers’ experience when they fly with us. We understand that staying connected with friends and family is important, even when you are travelling, and that’s why we are delighted to be offering free messaging onboard our flights.

The messaging service will allow passengers to send and receive messages using popular messaging apps such as WhatsApp, iMessage, and Facebook Messenger. It will be accessed through the airline’s Wi-Fi network, Turkish Telecom, which is already available on most of their long-haul flights.

The Wi-Fi network will ensure passengers enjoy high-speed internet connectivity and a seamless messaging experience. The messaging service will be available to all passengers, regardless of their class of travel, and will be accessible on their devices such as smartphones, tablets, and laptops. The service will, however, not support voice or video calls due to bandwidth limitations.

Inside an airplane
© Suhyeon Choi on Unsplash

It is a Welcomed Initiative

This decision to offer free messaging on board flights comes at a time when the aviation industry is becoming increasingly competitive. Many airlines have already introduced in-flight Wi-Fi and messaging services, with some offering free Internet access.

The move has been welcomed by passengers, with many taking to social media to express excitement about the new service. Some have even suggested that Turkish Airlines could go one step further and offer free Wi-Fi on board, although the airline has not yet confirmed this.

Have you boarded an airline with an In-Flight Messaging Service? If you have, can you share your experience with us?