SITA and EasyJet have joined hands, with the launch of a mobile tool app that frees ground crew and allows them to assist passengers anywhere in the terminal. SITA Agent App has reimagined the customer service experience in the airport.
SITA And EasyJet Collaboration
This collaboration aimed to provide flexibility and reduce the cost of using the airport’s infrastructure. All this is also aimed at improving the customer experience.
Moreover, it took 12 months of innovation to launch the app; SITA and EasyJet trialled this app at Gatwick and across four UK airports. After its success in the UK, the airline will be rolling out this app at airports around the world.
Simon Cox, Director of Ground Operations at easyJet, said:
The SITA Agent App gives our ground operational teams the freedom to assist customers on the spot, helping reduce queues, speeding up check-in, and delivering a more personal, efficient experience. It’s not just a technology upgrade. The app is a strong example of how we are driving innovation, putting both ground crew and customers at the heart of everything we do, and aligning with our vision of a modern, customer-centric airport and allowing us to rethink how we use space and resources at the airport.”
Customer Experience and more
The app also provides ground crew with mobile devices which are directly connected to the mobile check-in, boarding and bag-tagging system.
Nathalie Altwegg, SVP of Airports at SITA, said:
“Collaboration is key when trying to find new ways to improve operations across the industry, by innovating with easyJet, we’ve delivered a mobile solution that fast track these improvements and are a clear example of the power of working together. The SITA Agent App brings agility and efficiency to ground operations while giving passengers the faster, more personal service they expect. It’s a blueprint for how the industry can transform.”
SITA and EasyJet’s partnership has led to the creation of a powerful new model for airport operations.
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