By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Travel Radar - Aviation NewsTravel Radar - Aviation News
  • Breaking News
  • Aviation
    • Aircraft
    • Airlines
    • Airshow & Events
    • Careers
    • Manufacturing
  • Travel
    • Airports
    • Points & Loyalty
    • Technology
    • Trip Reviews
  • Newsletters
Reading: US DoT Chases up Airlines over Passenger Refunds
Share
Sign In
Notification Show More
Font ResizerAa
Font ResizerAa
Travel Radar - Aviation NewsTravel Radar - Aviation News
  • Breaking News
  • Aviation
    • Aircraft
    • Airlines
    • Airshow & Events
    • Careers
    • Manufacturing
  • Travel
    • Airports
    • Points & Loyalty
    • Technology
    • Trip Reviews
  • Newsletters
Signin Sign In
Follow US
Copyright © Travel Radar Media Ltd. 2025 | All Rights Reserved
Travel Radar - Aviation News > News > US DoT Chases up Airlines over Passenger Refunds

US DoT Chases up Airlines over Passenger Refunds

Josh McMinn
Last updated: 11 July 2022 13:50
By Josh McMinn 3 Min Read
Share
Department of Transport entrance
SHARE

The US Department of Transport (DoT) has carried out investigations on ten airlines regarding the timely repayment of passenger refunds over the pandemic. The regulator says it will begin enforcement action against the carriers in the coming weeks. In the meantime, a further ten airlines are in the process of being probed.

Justice for Consumers

In an interview with Fox News on Sunday, US Transportation secretary Pete Buttigieg said the Department was working to “make sure that the consumers and passengers are protected” by investigating airlines that are “failing to provide refunds to passengers after they got stuck with cancellations.”

US transportation Secretary, Pete Buttigieg | US DoT
US Secretary of Transportation, Pete Buttigieg | © US DoT

Neither Buttigieg nor the DoT identified the 20 airlines currently under scrutiny. Still, the transportation secretary said, “We’ll collaborate with airlines when they’re ready to take steps that are positive and proactive, whether that’s improvements in pay that are helping with hiring or flexibility in customer service,” Adding, “We’re also going to enforce passenger and consumer rights.”

In September of last year, the Department of Transportation said it had 18 pending investigations over complaints of airlines failing to refund customers during the COVID-19 pandemic.

New Rules

As well as chasing up airlines who have failed to refund passengers on time, the DoT is also introducing new rules pertaining to passengers unable to fly due to government restrictions, such as national lockdowns. The present regulations do not cover the exceptional cases of refund eligibility, such as if a passenger can’t fly due to government-imposed travel restrictions.

DoT chases up passenger refunds
Some passengers have not been refunded for flights during the pandemic | © Business Insider

The Covid-19 pandemic and its aftermath have forced governments to become much more involved in aviation regulations, especially after the first few months of 2022, when airports and airlines were burdened with more passengers than they could handle.

In the UK, the CAA and DfT stepped in to reduce the chaos by ordering airlines to reduce their summer schedules to more manageable levels. In the US, improvements are still ongoing, says Buttigieg: “We’ve seen some improvement over the course of the summer, but still not an acceptable level in terms of performance, cancellation and delays.”

Have you had issues getting refunds from an American carrier? Let us know your experience in the comments below!

You Might Also Like

Air Europa extends contract with Lufthansa Technik for component support for its entire 737 fleet

Flight Expert Abruptly Shuts as Fraud Investigation Takes Off

The Ultimate Guide to Internet Options at Haneda Airport

Why have Air Fares Increased?

An Update to Air Canada’s Goodwill Policy : Offering Reimbursement

Share This Article
Facebook Twitter Email Copy Link
What’s your thoughts?
Love0
Sad0
Happy0
Angry0
Josh McMinn
By Josh McMinn
Follow:
Jr Reporter - Josh is an Jr. Aviation Reporter at Travel Radar covering the latest industry news, developments and passenger experiences. Outside of reporting, Josh is a talented artist and camera operator with experience spanning several industries.
Previous Article All-white SmartLynx livery Why could you be boarding a plane with an all-white livery?
Next Article Flydubai aircraft flydubai Stops Sri Lanka Flights as Tensions Flare
Leave a comment
Subscribe
Login
Notify of
guest
guest
0 Comments
Oldest
Newest Upvoted
Inline Feedbacks
View all comments

Stay Connected

FacebookLike
TwitterFollow
InstagramFollow
YoutubeSubscribe

Trending News

London Gatwick Airport
August Bank Holiday Weekend to be the busiest, says Cirium
Airlines Aviation Travel
Close-up of an aircraft engine
CO₂ Emissions to Sustainable Aviation Fuel: How Finland is Piloting Production
Aviation Manufacturing
Air Canada flight attendant's strike
Air Canada flight attendants to end strike with the airline, after a tentative deal
Airline Economics Airlines
Boeing aircraft in the skies
Boeing in Talks with China with Potential for 500 Aircraft Sale
Aviation Manufacturing
Business Class in Emirates' Airbus A350
Emirates Set to Prohibit Passengers from using Power Banks
Aircraft Airlines
//

Travel Radar is the leading digital hub for all things aviation and air-travel. Discover our latest aviation news, aviation data, insight and analysis.

Discover

  • Latest News
  • Subscribe
  • Weekly Digest
  • Contact Us
  • Privacy Policy
  • About Us
  • Advertising
  • Media Coverage
  • Press & Events
  • Join Our Team
  • Our Brands

Signup to our Newsletter!

And get the latest aviation news via our weekly news digest!

© Travel Radar Media Ltd. 2015-2025 | ISSN #2635-0696 | Trademark #UK00003579704
wpDiscuz
adbanner
AdBlock Detected
Ads help us bring you high-quality, independent journalism for free. Support us by whitelisting us from your ad blocker.
Okay, I'll Whitelist
Welcome to the TR Community!

Sign in to your account

Register Lost your password?