The airBaltic website now allows travellers to modify their travel plans without contacting customer service.
About the new self-service
airBaltic has launched a new digital service on its website. The new function, called Manage My Booking (MMB), enables travellers to enjoy a more flexible customer experience.
Travellers with flight ticket numbers starting at 657 can modify their flight dates online and do not need to contact customer service.
Travellers can also access flight information, including flight options, fare differences, and applicable change fees, via the system.
The system also allows travellers to make instant payments effectively and seamlessly on the airline’s website.
airBaltic expects that the new system will be able to handle around 4,500 date change requests per month, helping the airline to save human resources and reduce travellers’ waiting time.
SVP Ground Operations and Customer Care at airBaltic Laura Vecvanaga-Puķīte said:
“The launch of this new flight change service exemplifies our commitment to leveraging technology to enhance both service quality and operational efficiency.”
Vecvanaga-Puķīte believes that the new digital service will “empower passengers to manage their journeys”.
About airBaltic
airBaltic is a Latvian airline founded in 1995. The airline is mostly owned by the Latvian state and currently operates approximately 130 routes.
Connecting destinations from the Baltic region to Europe, the Middle East, North Africa, and the Caucasus region, the airline was the first European carrier to offer free high-speed SpaceX Starlink internet on its flights.
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