Japan Airlines (JAL) is offering a new luggage delivery service that enables passengers to have their luggage delivered straight to their hotels. This not only helps make travel more comfortable but also reduces the burden on Toyko’s public transport.
For 4,500 Japanese yen (about 23 pounds) per bag, JAL offers a same-day luggage delivery service, helping to reduce luggage-related crowding on public transport. The solution addresses a number of key social issues in the city, such as overcrowding and a shortage of storage lockers.
In a press release announcing the new service on Dec. 5, JAL stated that it aims to provide a stress-free travel experience that enables visitors to enjoy the city, luggage-free. JAL also highlighted that it is committed to improving comfort and convenience for foreign visitors.
At present, the service is being offered in 14 of Tokyo’s 23 wards, including busy districts like Shinjuku, Shibuya, and Chuo. It operates daily from 4 a.m. to 6 p.m. at Haneda’s Terminal 3 arrivals hall.
How the Luggage Delivery Service Works
The programme is open to all travellers, including those not flying with JAL, as well as Japanese residents. However, deliveries can only be made to hotels in the city, meaning luggage cannot be sent to private homes or Airbnbs. However, travellers must apply to use the service in advance. According to JAL’s website, all passengers must “make a reservation and payment using the 2D barcode on the poster in front of the ‘JAL ABC counter’ located in the arrival lobby.”
This new offering isn’t just about convenience. It’s also being introduced as a response to Tokyo’s overcrowded trains and buses, which have been put under significant pressure since Japan reopened to tourism following the pandemic. According to Japan National Tourism Organisation (JNTO) figures, more than 3.3 million foreign tourists came to Japan in July 2024.
Officials have since been encouraging visitors to consider travelling to quieter regions.
What’s Next for Japan Airlines’ Luggage Delivery Service?
JAL’s luggage delivery service hopes to improve the travel experience for visitors, reduce the strain of tourism on public transport and offer a more pleasant welcome to the city.
The airline has suggested that there already plans to expand it to more areas in Tokyo.
Have you travelled to Tokyo recently? Would you use JAL’s luggage delivery service? Share your travel experiences and thoughts in the comments below!
