Lufthansa, the German airline, experienced a widespread IT failure that caused significant disruptions to its flights on Wednesday, leaving hundreds of passengers stranded.
The company, via its official Twitter handle on Wednesday afternoon, said
“Lufthansa’s flight operations are currently stabilizing. Departures are also possible again in Frankfurt. The company expects the situation to ease further over the next few hours.”
According to Lufthansa officials, the technical glitch affected the company’s check-in and boarding systems and its website and mobile application. Passengers could not check in online or at kiosks, leading to long queues at airports. The issue also impacted baggage handling, adding further delays to flights.
As a result of the IT failure, Lufthansa was forced to cancel around 100 flights, with many others experiencing delays for several hours. The airline apologized to affected passengers and offered alternative flights or refunds.
“Due to the IT failure, we had to cancel and delay a significant number of our flights,” said a Lufthansa spokesperson. “We are doing everything in our power to minimize the impact on our passengers and get them to their destinations as quickly as possible.”
The airline has not yet provided an estimate for when the problem will be resolved, but it assured passengers that it is working to fix the issue as soon as possible. Lufthansa’s IT team is currently working to identify the root cause of the problem and implement a solution to prevent similar incidents in the future.
Lufthansa has experienced an IT failure before. In 2019, the airline faced a similar issue that affected its booking and check-in systems, leading to flight delays and cancellations. However, the current IT failure appears to be more widespread, impacting multiple systems across the company.
The incident serves as a reminder of the importance of robust IT systems in the aviation industry. With airlines relying heavily on technology to manage their operations, any technical glitch can cause significant disruptions and impact passengers’ travel plans. Lufthansa’s IT failure is a cautionary tale for other airlines to prioritize their IT infrastructure and invest in adequate resources to ensure their systems are reliable and secure.
Have you ever been affected by an airline’s IT failure? Share your experiences below!
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