Air New Zealand Upgrades Services To Enhance Passenger Experience

Air New Zealand is to upgrade its services to enhance its onboard experience, following clients’ feedback. The Airline stated it is canning the most affordable airfare options on its trips to and from Tahiti, Perth, and Honolulu before the end of October.

Air New Zealand upgrades services
Air New Zealand has identified the importance of being consistent based on client feedback. © Nel Botha

Air New Zealand has decided it has succumbed to the pressure of its customers by giving them the desired services. The Airline’s management announced that from October 30th, all new economy bookings for its direct Honolulu (HNL), Tahiti (PPT), and Perth (PER) services would get full inflight services. In addition, this will include in-flight entertainment, a meal, and a 23kg luggage allowance. The Airline’s manager Jeremy O’Brien said:

“There’s need for a consistent NZ experience. Ensuring everyone can enjoy a meal from our delicious new menu gives an overall better onboard experience and streamlines the procedure for our crew and customers.”

Air New Zealand has identified the importance of being consistent based on client feedback. Therefore, adjusting seats to suit offerings will enhance the customer’s onboard experience.

At the moment, 95% of the customers booking flights to Tahiti, Perth, and Honolulu were already booking the Airline’s ‘The Works’ economy fare, which has the whole economy offering.

Upgrade Details

The Airline’s seat and seat and bag fares options will no longer be booked on its Perth or Tahiti flights after October 30th. Passengers can choose between The Works (Economy), Premium Economy, and Business Premier.

From October 30th, flights to Honolulu will enter into its long-haul full-service offering allowing passengers to pick between Economy, Premium Economy, and Business Premier.

Air New Zealand operates direct flights from Auckland to Perth, Tahiti, and Honolulu several times a week.

Introduction of the ‘Seats to Suit’ service

Air New Zealand upgrades services
Air New Zealand introduces six distinct fare types © Nel Botha

The Airline introduced its ‘Seats to Suits’ product in 2010, which Air New Zealand said would revolutionize the airline sector. Air New Zealand introduced six distinct fare types. The airline stated that the premium economy and business premier would be on their 787 or 777 aircraft.

The fares introduced only apply to all Trans-Tasman, Pacific, and Bali services. However, the Airline has postponed the Bali flight service since the pandemic started. This has enabled the Airline to compete with low-cost airlines on several routes. It has reduced the standard economy offering and required passengers to pay at different levels for food, bags, and entertainment.

Passengers can buy drinks and snacks from the inflight bites menu using a debit card, credit card, or prepaid voucher that can be acquired at the airport. The Works and WorksDeluxe will allow passengers to order additional complimentary drinks from the inflight menu.

The airline fares have a $50 to $80 difference between the base seat-only option and the top ‘The Works’ economy package, depending on the route.

In New Zealand, the Airline competes with full services airlines such as; Qantas (QF), Qatar (QR), Emirates (EK), and low-cost carriers Jetstar (JQ) and AirAsia (AK) on select trans-Tasman services. Therefore, staying competitive and having several service offerings enables the Airline to compete in the market.

What’s your view on Air New Zealand upgrades? Let us know in the comment section below. 

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