Peru is paving the way for modernised border control in Latin America. At Jorge Chávez International Airport, a new terminal has been installed and features a fully automated immigration system developed in partnership with SITA. Travellers can make use of 19 eGates, 21 self-service kiosks, and a mobile app for pre-travel declarations. Altogether, the new system aims to cut processing times by up to 50%! Peru’s move demonstrates how technology can streamline border operations while maintaining safety for both customers and employees.
SITA’s partnership fuels change
Since signing the contract in August 2024, SITA has partnered with Peru’s National Superintendency of Migration (Migraciones), Lima Airport Partners and other stakeholders to implement the new border control system at Jorge Chávez International Airport and align with ICAO standards. As passenger numbers are expected to reach a whopping 40 million annually, the importance of automating routine checks so immigration officers can focus their efforts on individual cases is becoming crucial.
Through integrating automated systems, the project aims to create a scalable solution to support future technologies such as Digital Travel Credentials (DTCs). Pedro Alves, senior vice president of Borders at SITA, said the initiative reflects a broader effort to meet rising passenger volumes while maintaining security and improving customer experience. Alves stated:
“This is more than a technology upgrade: it’s a complete rethink of how border control can work… Peru is setting a strong example for smarter, more connected, and future-ready borders in Latin America.”
Faster, Smarter and Safer for Passengers
From start to finish, the new system is designed to make travel easier for customers. For instance, by using the mobile app, passengers can now complete much of the immigration process before arriving at the airport, allowing them to bypass routine paperwork. On top of this, the app will provide critical information to customers, such as flight delays and travel requirements.
Early trials suggest that passengers experience shorter lines and less crowding, particularly during busy travel periods. Overall, this passenger-centric approach could serve as a model for how airport automation can improve convenience across Latin America.
Will you try the new self-service kiosks on your next trip? Let us know your impressions below.
