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Travel Radar - Aviation News > News > Aviation > Airlines > Sama 2.0: Qatar Airways’ AI Cabin Crew Innovation on Instagram
AirlinesTechnologyTravel Radar

Sama 2.0: Qatar Airways’ AI Cabin Crew Innovation on Instagram

Conner Haddow
Last updated: 13 January 2025 19:43
By Conner Haddow 2 Min Read
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Sama 2.0- Qatar Airways A.I crew member
Sama on the move © Qatar Airways
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Qatar Airways has introduced the world’s first AI-powered digital human cabin crew to social media.

The AI, called Sama 2.0, has made an Instagram account in order to connect with a global audience. Her account, @SamaOnTheMove, will be posting travel tips, flight stories, and a look at cabin crew life. Sama is designed to connect with a digitally native viewership.

They hope that Sama’s content will captivate followers by showcasing new cultures, traditions, and the world itself. Sama will post photos and videos including the airline’s network of over 170 destinations. The content offers a behind-the-scene perspective to Qatar’s cabin crew.

Mr. Babar Rahman, Senior Vice President of Marketing and Corporate Communications at Qatar Airways, spoke more about Sama’s Instagram:

“Introducing Sama on Instagram is an extension of our vision to blend human connection with technological innovation. Sama is not just a digital human; she’s a reflection of how we see the future of travel—personal, engaging, and deeply connected to the experiences that matter. Her presence marks a step forward in how we humanise our brand and create moments that resonate with our global audience.”

The airline named Sama 2.0 as their digital ambassador.

 

 

View this post on Instagram

A post shared by Sama (@samaonthemove)

Introduction in March 2024

Qatar Airways revealed Sama 2.0 during ITB Berlin 2024.

The launch broke new ground as the first time an airline introduced a holographic cabin crew.

AI innovators UneeQ developed Sama 2.0 in attempt to enhance a digital travelling experience. Users can access Sama via QVerse, Qatar Airways’ own digital platform. There, she will answer FAQs, give tips, and suggest destinations all in real time.

The airline says Sama represents their commitment to blending innovation with emotional engagement.

Sama was revealed at ITB Berlin 2024
Sama 2.0 at ITB Berlin © Qatar Airways

 

 

Will you be following Sama for flight updates? Why not follow Travel Radar on Instagram while you’re at it!

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Conner Haddow
By Conner Haddow
Duty Editor Intern -- Multi-Media Journalism student at Bournemouth University. Has a keen interest in sports and music journalism, but is exploring the wonders of aviation.
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