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Travel Radar - Aviation News > News > Aviation > Airlines > Greater Bay Airlines efforts to enhance customer experience
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Greater Bay Airlines efforts to enhance customer experience

Maisie Milward
Last updated: 5 August 2025 14:25
By Maisie Milward
3 Min Read
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Greater Bay Airlines (GBA)  have increased their efforts to enhance customer experience when travelling with the airline by improving complimentary inflight refreshments. 
Complimentary inflight refreshments © Greater Bay Airlines
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Greater Bay Airlines (GBA)  have increased their efforts to enhance customer experience when travelling with the airline by improving complimentary inflight refreshments.

Summary
Refreshments to enhance customer experienceFlavour-fest meals offered with GBAGreater Bay Airlines travel journey
Greater Bay Airlines (GBA)  have increased their efforts to enhance customer experience when travelling with the airline by improving complimentary inflight refreshments. 
Complimentary inflight refreshments © Greater Bay Airlines

Refreshments to enhance customer experience

Greater Bay Airlines has introduced complimentary beverages and pastry for passengers to improve their quality of service on-flights. Consumers are able to pre-order meals, choices of refreshments and snacks up to 48 hours before departure.

The airline offers a budget-friendly inflight refreshments for travellers. Ms Crystal Rauti-Ho, Assistant General Manager Inflight Services of GBA, said,

“Customers always come first at GBA, We are a small but agile team that enables ourselves to respond faster to customer needs.”

With their continued efforts as a low-cost airline, GBA celebrates their small milestones to enhance customer experience.

Greater Bay Airlines (GBA)  have increased their efforts to enhance customer experience when travelling with the airline by improving complimentary inflight refreshments. 
Xuzhou, Jiangsu Province © Greater Bay Airlines

Flavour-fest meals offered with GBA

Striving to provide delicious meals at a low and friendly cost, Greater Bay Airlines offers delicacies such as: Hong Kong Style Curry Beef Brisket, Sweetcorn and Diced Pork, Spanish Seafood Paella and Classic Beef Lasagne.

As a vegetarian option, stir-fried noodles with Lo-hon sauce and mixed vegetables is offered, alongside a health-conscious meal option of a Chicken Caesar Salad.

For those travelling with young ones, a children’s menu is offered with meals fun-packed with healthy and delicious ingredients.

Those who require extra attention to their food options, such as low-sodium or diabetic or halal meals, the airline regularly updates its meal offerings.

Greater Bay Airlines (GBA)  have increased their efforts to enhance customer experience when travelling with the airline by improving complimentary inflight refreshments. 
Quanzhou in Fujian Province © Greater Bay Airlines

Greater Bay Airlines travel journey

Founded in July 2020, Greater Bay Airlines is a Hong Kong-based low-cost carrier focused on delivering affordable yet quality air travel experiences across the Greater Bay Area and East Asia

GBA flies between 6 global destinations, including Chinese Mainland, North Asia, and East Asia, offering budget friendly, and working as a low cost carrier for the East.

What do you think of these meal options? Let us know in the comments below!

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Maisie Milward
ByMaisie Milward
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Aviation Reporter - Student journalist, writer and self-taught artist who loves to practice the art of poetry alongside painting and being a student in Journalism.
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