The airline reported a Q1 profit of AED 685 million (£139 million), an increase of 30% year-on-year. As well as record breaking financial gains, the Emirati carrier also saw customer satisfaction levels reach an all-time high, with Q1 seeing a 20% improvement year-on-year.
Gains Driven by Passenger Demand and Operational Productivity
The airline carried 5 million passengers during Q1, which is a 16% year-on-year increase. Carrying almost 20 million passengers in the past 12 months, Etihad is now the fastest growing airline in the region.
Regarding the record-breaking results, Antonoaldo Neves, Chief Executive Officer of Etihad Airways said:
We are proud to deliver a record-breaking quarter – both in profitability and in guest satisfaction. Achieving our highest-ever Q1 profit of AED 685 million and our best-ever customer satisfaction scores reflects the strength of our business and the dedication of our people. We’re executing a clear strategy: grow sustainably, operate efficiently, and never lose focus on delivering remarkable experiences to our guests. From continued refinements to our onboard offering to improved airport services and the debut of our A321LR with a market-leading narrowbody product, we’re raising the bar in every part of the journey. Our network continues to expand with 16 new routes announced for 2025 and additional aircraft joining our fleet. As we grow, we remain disciplined.
Boosted by increased capacity, network expansion and increased flight frequencies, Etihad also saw passenger revenue increase by 16% to AED 5.5 billion (£1.12 billion).
Customer Satisfaction at All Time High
Bolstered by an advancement in its premium offerings, an expansion of First-Class to more routes and the addition of new ground and inflight services, the airline also reported record-high customer satisfaction levels.
Gains were reported across many key areas, including check-in, boarding, in-flight services and food and beverage offerings, demonstrating an improvement by the airline across the passenger journey.
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