Emirates’ Inclusive Travel Innovations for Passengers with Disabilities

As part of its ongoing commitment to ‘Fly Better’, Emirates unveiled new cutting-edge services and innovations for People of Determination at the AccessAbilities Expo 2024, held at the Dubai World Trade Centre. This leading event, inaugurated by HH Sheikh Ahmed bin Saeed Al Maktoum, the Chairman and CEO of Emirates Airline & Group, was the largest exhibition dedicated to people with disabilities in the Middle East—highlighting the airline’s mission to enhance the travel experience for all.

Innovative and Accessible Travel

Emirates revealed a range of pioneering solutions, among the most notable were a virtual reality airport tour, a sign language robot, a new protective wheelchair transport device and an app offering accessible video support to the visually impaired. The airline additionally introduced sensory guides tailored for neurodivergent passengers, along with a specially equipped chauffeur-driven vehicle equipped with an electric wheelchair lift.

Emirates has long prioritised accessibility and inclusivity, enhancing its services in 2024 with the launch of the Emirates Accessibility Policy, and the newly established Office of Accessibility and Inclusion. These efforts ultimately ensure that the airline continues to lead the aviation industry in providing a seamless and premium travel experience for all passengers, regardless of their needs. This progressive policy and shift within the world of access and technology for neurodivergent and disabled travellers underlines a strategic focus and dedication to driving industry-wide advocacy and accessibility for all.  

Key Highlights from AccessAbilities Expo

• Be My Eyes App: Emirates is the first airline to integrate the popular Be My Eyes app, offering live video support to the visually-impaired community, providing travellers with real-time assistance.
• Sensory Guide: The newly launched sensory guide will assist neurodivergent travellers in navigating Emirates Terminal 3, offering insights into sensory stimuli such as light, sound and smell.
• Accessible Chauffeur Service: Emirates introduced its first ever wheelchair-accessible vehicle for Business and First Class passengers, providing a safe transit for those needing mobility aid.

A Global Commitment

This commitment to inclusivity extends far beyond the Expo. With their ‘Introduction to Autism and Hidden Disabilities’, Emirates has trained more than 29,000 cabin crew and ground staff in supporting travellers who have disabilities, focusing both on practical assistance and emotional sensitivity. The airline continues to work with key entities including Dubai Police and the Department of Economy and Tourism, ensuring best practice across its travel ecosystem. These innovations and expanding inclusivity initiatives set a new standard in accessible travel, emphasising Emirates’ devotion to seamless, safe and secure travel for a world of diverse travellers.