This holiday season, Air Canada is preparing to operate over 18,000 flights to more than 180 destinations worldwide. The airline is expecting to welcome 130,000 customers a day – surpassing 140,000 during peak periods between December 18 and January 4.
Holiday Hospitality at Every Step of the Journey
With additional airport support, including personalised care and seasonal surprises, combined with digital tools, the airline is trying to make travel easier and more enjoyable for its customers this year. Tom Stevens, Vice President of Customer Experience and Service Operations, said:
“At Air Canada, the customer experience is at the core of everything we do, and we know that at this busy time of year and with unpredictable weather, holiday travel is exciting but can also be stressful. Our teams are here to provide attentive care and help customers feel confident and comfortable throughout their journey. Especially our customers who may need an extra helping hand – whether that’s families with young children or our customers with accessibility needs.”
For its customers, the airline has set up complimentary festive snacks between December 18 and 24 at many Canadian airports this season. It will be onboard treats like LeClerc Célébration Cookies and TWIGZ buttery herb and garlic pretzels.
Earlier this month, Air Canada’s team members kicked off their efforts and surprised customers at Montréal-Trudeau International Airport with thoughtful gifts for the holiday season. In select Maple Leaf Lounges, customers can enjoy curated regional Canadian favourites, from oven-roasted turkey to Beef Provençale, tourtière du Québec, pomegranate-roasted root vegetables and ragoût de boulettes d’antan. Guests can also indulge in classic holiday desserts such as gingerbread cookies, yule logs, panettone, and more.
The airline is also adding festive touches to menus in all cabins throughout December. On select Air Canada international outbound flights, customers can look forward to:
- Economy: Red velvet cookies, broccoli and cranberry salad
- Premium Economy: Hot chocolate, TWIGZ Cinnamon Churro pretzels, and broccoli and cranberry salad
- Air Canada Signature Class: Festive turkey roulade meal, cranberry Aperol spritz, and San Sebastian cheesecake with cranberry and orange compote
On December 25, children 12 and under on select routes may receive a Lindt teddy bear – a small keepsake to start their journey with a smile. For cosy, fun-filled moments in the air, customers can choose from more than 50 holiday-themed titles on Air Canada’s award-winning in-flight entertainment system, including The Holdovers, 23 décembre, Home Alone, La Guerre des Tuques and The Polar Express.
This year, Air Canada rolled out upgrades designed to boost comfort and confidence, including fast, free Wi-Fi for Aeroplan Members sponsored by Bell on North American and Sun routes; complimentary beer, wine and premium snacks – including non-alcoholic Heineken 0.0 – and new Air Canada Cafés at Montréal-Trudeau and Vancouver domestic terminals for a relaxed way to grab a pre-flight coffee or snack.
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