Air France shares five innovations to make travel easier and more accessible for passengers travelling with the airline, to make journeys smoother.
Air France Five Innovations for Smoother Travel
From flight booking to arriving at your chosen destination, Air France shares five innovations implemented to make the customer journey with the airline as easy and accessible as possible. The airline carries up to 140,000 passengers around the globe.
After listening to key customer feedback, new initiatives are in place to keep passenger experience as a top priority with the airline.
Priority service for shorter connections
At Paris-Charles de Gaulle, a priority service has been implemented from August 2025 for customers based on the time allowance between arriving and making the connection for their next flight.
Air France has highlighted their understanding of these types of circumstances out of a passenger’s control, meaning customers who are in these situations will have priority service with smoother baggage checking and making travel easier.
A priority service is automatically triggered in the systems for passengers whose connection time drops below the eligible threshold (For example, 45 minutes for a connection between Toulouse and New York-JFK, arriving at Terminal 2F and departing from Terminal 2E Hall K, shared by Air France).
Customers eligible will receive an SMS message to notify them of the priority service made available to them, and when scanning through Security boarding passes, will show on the system a ‘Short Connection Pass’ to highlight to workers their priority service.
Easier Connections through WhatsApp Notifications
Air France shares certain connections at will be eligible for WhatsApp step-by-step assistance once finished testing. To access, customers must already have WhatsApp notifications on, and then personalised services will be made available, such as:
- Boarding gate for connecting flight
- Estimated transfer time
- How long will it take to travel to the departure terminal
- Step-by-step assistance in the airport.
Dedicated assistance for reduced mobility passengers
Dedicated assistance, alongside its signature SAPHIR service, which provides assistance when booking, will be available for passengers with reduced mobility when arriving at the airport.
In 2024, the airline launched a process to keep passengers in their wheelchairs for as long as possible. In March 2025, passengers in manual wheelchairs can keep it until boarding and then retrieve it immediately once leaving the aircraft. The airline has also introduced special tagging to indicate lifting points to the airline staff, so it can be handled with care.
Online tool for document submission
Using a smartphone camera, customers can now digitally scan their IDs and passports for online check-in to save time typing in details manually. These details can now also be saved for future reference when travelling with the airline in the future.
Air France shares real-time flight tracking
For IOS users, real-time flight tracking has become available that displays relevant information from their lock screen of their smartphone and watch face.
Air France shares information such as departure time, boarding gates, and arrival countdown is available continuously without the need to refresh the app to make travel more accessible.
With these Air France Five Innovations, customers can experience easier travel and smoother journeys.
Will you be travelling with Air France this summer? Let us know in the comments below!
