In May, United Airlines became the first US airline to embrace Live Activities for iPhone, providing passengers with real-time access to their boarding pass, gate and seat numbers, and departure time countdown clock. The information appears on their Lock Screen or when unlocked in the “Dynamic Island” without needing to open the United app.
Dynamic Island Making Travel Easier
Nearly 800,000 times per day, United customers check their mobile boarding passes and flight status. This new feature makes it easier and faster for United passengers to find important flight details and receive timely updates.
Linda Jojo, Chief Customer Officer for United, said:
We’re seeing soaring demand for travel this summer, and Live Activities puts all the flight information you need right at your fingertips, whether your iPhone is locked or you’re doing something else like checking email, listening to music or texting friends.”
Customers of United with iPhones may view real-time flight updates, flight information, and notifications directly on the Lock Screen or in the Dynamic Island on iPhone 14 Pro and iPhone 14 Pro Max, thanks to Live Activities.
United Airlines – Live Activities For iPhone App Features
Customers can, with just a glance at the iPhone screen:
- When expanded, the Live Activity on the Lock Screen or the Dynamic Island provides information such as the flight number, on-time status, inbound aircraft status, estimated departure and arrival times, and other details.
- Simply open their boarding pass from the Live Activity to scan it quickly and easily during security check-in or flight boarding.
- View luggage carousel information, pre- and in-flight countdowns, departure and arrival gates, and more directly on Dynamic Island.
Customers should ensure that their iPhone is running iOS 16.1 or later and that their United app is up to date before using the new features, which have begun to roll out to United travellers and will be widely available by the end of May.
The United mobile app is well-known for its accessibility options for visually impaired users, personalisation options, and improved navigation, which up to three million people use daily. The air transporter has reliably carried out industry-driving application highlights lately, including:
Agent on Demand
The only other airline has a virtual, on-demand customer support tool that allows users to scan a QR code and video chat, text, or contact a customer service agent in place of standing in a queue at the airport. Agent on Demand was utilised by 1.3 million clients in 2018; by 2023, 192,000 users would have used the platform.
United Map Search
With an interactive map feature, customers can easily compare and shop for flights based on departure city, budget and location type. Available on the United app and website, this digital tool displays fares in a map view, allowing customers to simultaneously compare travel to a variety of destinations in a single search.
Travel Ready Center
Customers can use this one-stop digital assistant on united.com and in the United app to get clear instructions on any necessary travel requirements. It also makes it easier for them to get through the airport without having to stop for manual document checks.
Terminal Guide
From directing them to the best airport entrance to finding their departure gate, customers receive individualised day-of instructions on how to navigate the airport.
Linda Jojo, Chief Customer Officer for United, added:
“This new feature is another way United is leveraging technology to improve our customers’ travel journey. It’s going to save passengers a lot of time, and we think they’re going to love it, especially during a busy travel season.”
About United Airlines
United has hubs in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco, and Washington, D.C., making it the largest airline in the world by available seat miles. It also has any North American carrier’s most extensive global route network. For more about how to join the Assembled group, kindly visit www.united.com/vocations, and more data about the organisation is at www.united.com. The parent company of United Airlines, Inc., United Airlines Holdings, Inc., trades on the Nasdaq under the symbol “UAL.”
Have you tried United Airlines’ new app features? Do you think they will improve customer experience? Let us know in the comments below!
