SpiceJet has introduced a taxi service for passengers of the airline. The service will be available for its passengers at 28 major airports.

SpiceJet, Zero Cancellations. Zero Tensions. Post
The introduction by the airline of the Taxi Service © SpiceJet Twitter

SpiceJet introduces its own Taxi Service

The SpiceJet Taxi Service has a 100 per cent guarantee of cab confirmation, ensuring its passengers a stress-free and reliable transport option for airport drop-offs and pick-ups. SpiceJet has also stated that it has implemented no cancellation charges, instant cashback, zero wait time and sanitised cabs.

Customers have the option to add the taxi service whilst booking their airfares online as well as during the flight on board by using the In-Flight Entertainment Platform. An SMS will be shared to the customer’s registered mobile providing details of the service and pick-up location. Details can then be easily updated and managed by the customer.

Debojo Maharshi, SpiceJet’s Chief Business Officer, has said in a statement that he is hopeful that this new service is able to enhance customer experience.

“This end-to-end service will enhance the SpiceJet experience for our passengers. We are eliminating the stress of booking a cab to or from an airport with a convenient doorstep service, zero waiting and confirmed cabs at arrival station as well.”

SpiceJet plane in the sky
SpiceJet airlines will offer a new taxi service, but will this be enough for the airline? © Business Traveller

Will the taxi service offer a comeback for the airline?

SpiceJet’s mission is to become India’s preferred low-cost airline. Its vision is to fulfil everyone’s dream of flying by providing the highest customer value to price-sensitive customers. Their values are stated on the basis of performance, safety and reliability.

SpiceJet, however, has been in recent turmoil regarding its operations and performance. In July itself, SpiceJet had to make several emergency landings and has been seen to have flights functioning with “degraded safety margins.

The introduction of the taxi service can also be viewed as a hopeful initiative by the airline to retain market share as the airline faces the threats of Akasa Air taking flight in Indian Skies. Despite launching 26 new routes to its service, SpiceJet has also been issued a show cause notice by the Directorate General of Civil Aviation over concerns about passenger safety.

Will you be using the SpiceJet Taxi Service? Let us know in the comments below!

 

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