Singapore Airlines (SIA) has launched a new service that allows its customers to book their pre-departure Covid-19 polymerase chain reaction (PCR) and serology tests and receive their results on a one-stop online portal. The move comes following Singapore’s announcement all flight-crews would be tested, as well as a step-up for passenger testing.
At the Forefront of Aviation Health and Safety
With its new initiative announced today, Singapore Airlines is once again at the forefront of aviation health and safety. Furthermore, earlier this week Singapore Airlines was awarded the Diamond rating. The Diamond rating is the highest rating achievable in a global airline health and safety audit.
The audit is conducted by industry body Airline Passenger Experience Association (APEX) and aviation strategy firm SimpliFlying. It’s based on a 58-point checklist covering 10 categories, such as in-flight measures, testing, tracing, on-the-ground procedures, and partnerships to further enhance safety integrity.
Yeoh Phee Teik, Senior Vice President Customer Experience, Singapore Airlines, said:
“Early in the Covid-19 pandemic, we undertook a comprehensive review of our health and safety measures together with our partners and regulators, in consultation with medical experts, and by taking on board customer feedback.
Our teams deep-dived into many check points along the end-to-end customer journey. We reinforced existing procedures where necessary, enhanced some of them, introduced new measures to supplement them, and used digital technologies to complement them and support a more seamless travel experience.
Receiving the Diamond status in this audit is a recognition of this unwavering commitment to safeguarding the well-being of our customers and staff in all areas of our operations. Singapore Airlines is renowned for our industry-leading product and service, and we will continue to ensure that world-class health and safety standards remain an integral part of our brand promise.”
Industry-Leading Health and Safety Protocols
As a result of Covid-19, SIA introduced many new health and safety protocols. Each designed to ensure the well-being of customers and staff. These measures include pre-departure passenger health assessments, contactless services such as mobile check-in, and digital in-flight menus.
Pre-flight, SIA applies anti-microbial coating on high-touch surfaces in the lounges and various sections of the aircraft cabin. All aircraft have High-Efficiency Particulate Air (HEPA) filters. These remove over 99.9% of particles including airborne viruses and bacteria in the cabin.
Key Initiatives to Support the Aviation industry’s Recovery
In December 2020, SIA launched trials on a digital health verification process. These were the first in the world to be based on the International Air Transport Association’s Travel Pass framework.
For airlines like SIA, reopening international travel is crucial to their business models. SIA’s health and safety initiatives provide innovative solutions to restarting travel. The commitment to passenger safety when confidence in travel is low will no doubt aid aviation recovery.
Dr. Joe Leader, CEO of APEX, said:
“Singapore Airlines’ commitment to customer well-being shines via a contactless journey management bolstered by best-in-class onboard hygiene. As a Diamond health safety certified airline, Singapore Airlines has gone a step beyond investing in their passengers’ wellness by implementing the latest advances in testing and health passport technology.”
Shashank Nigam, CEO of SimpliFlying, said:
“Singapore Airlines has raised the bar for health safety standards in the industry with initiatives such as near-touch check-in kiosks, mobile notifications for baggage delays and digitisation of in-flight menus and magazines. Taking hospital-grade measures in ensuring health safety will help bolster trust among travellers.”
A One-Stop Solution For Covid-19 Pre-departure Testing
Pre-departure testing is now a mandatory requirement for many countries. SIA’s new service allows customers to book their test appointments on an online booking portal after making their flight bookings. The pilot test phase is currently available to SIA passengers departing from Singapore, Jakarta, and Medan. It’ll expand to more cities in the SIA network over the next few months if successful.
JoAnn Tan, Senior Vice President Marketing Planning, Singapore Airlines said:
“Piloting this one-stop pre-departure test is part of our ongoing efforts to provide passengers with a vital service during this time, as well as a more seamless pre-flight experience. By housing all necessary pre-departure information on one platform, our passengers can enjoy a much more streamlined booking experience with Singapore Airlines.”
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