Korean Air Receives 5-Star COVID Safety Rating from Skytrax

by Chantal Welch

Korean Air has announced it’s become one of a few global airlines to be certified as a 5-star COVID-safe airline by Skytrax, in recognition of its Covid-19 safety standards.

Korean Air Boeing 747-8i

Korean Air Boeing 747-8i | © Boeing

Making the Future of Travel Safer

Airlines around the world have felt the impact of the ongoing pandemic, with many revising their schedules or grounding some of their fleets. Convincing customers to feel at ease flying during a pandemic has led many airlines to develop and adopt strict safety measures to limit the potential spread of the virus.

To rebuild confidence and offer passengers guidance, Skytrax, the international air transport rating organisation, has conducted ‘COVID-19 airline safety ratings’ through an audit, evaluating the safety and hygiene protocols introduced by airlines during the pandemic. The programme is now regarded as the global benchmark for certifying Covid-19 safe travel standards. Skytrax has also introduced the first Covid-19 safety accreditation. The 5-star rating recognises an airline’s commitment to assuring customers of a safe air travel experience.

So how do the airlines compare?

How do the airlines compare? | © Simon Sees

How do the Airlines Compare?

Skytrax’s ratings are based on how each airline has consistently put into action its own safety measures and the effectiveness of each health and safety protocol introduced since the start of the Covid-19 pandemic. The measures include the use of PPE and protective screens by airport staff and flight crew, social distancing measures, the availability of hand sanitiser and replacement masks, cleaning measures, and clear signage.

How do the airlines compare? Currently rated as 5-star Covid-19 airlines are airBaltic, ANA All Nippon Airways, Fiji Airways, Japan Airlines, Oman Air, and Qatar Airways. Airlines that have received a good 4-star rating are Emirates, British Airways, Air France, KLM, Lufthansa, Iberia, Turkish Airlines, EasyJet, and Ryanair.

Korean Air

Korean Air planes parked on the tarmac at Incheon International Airport | © Cho/Bloomberg

Korean Air Reaches for the Stars

Since being named as a 5-star airline in Skytrax’s ‘World Airline Star Rating’ in 2020 for the quality of its airport and onboard product and staff service, Korean Air has also been awarded a 5-star Covid-19 rating. Putting the pandemic at the heart of its product, Korean Air has created a Care First page on its website, to actively communicate its activities for passengers’ health such as in-flight cleanliness, touchless check-in, checking passengers’ temperatures, social distancing, and enhancing in-flight meal hygiene. Onboard, Korean Air offers passengers a Care First kit, a set of hygiene products consisting of a facial mask, hand sanitizer, an information sheet, which is also available upon request at all Korean Air’s check-in counters and boarding gates.

Korean Air

Korean Air receives a 5-Star COVID safety rating from Skytrax | © Korean Air

Keehong WOO, Korean Air’s president said:

“Korean Air is proud and honored to be named a 5-star airline for Skytrax COVID-19 Safety Rating. This special category recognizes an airline’s safety, cleanliness and hygiene efforts to prevent further spread of the disease. Korean Air’s Care First program does just that. Care First has strengthened our communication with passengers as well as applied multiple layers of protection for our crews and customers. I gratefully accept this award on behalf of all our employees, many of whom are serving on the frontlines of this pandemic. Their unwavering support and loyalty are ensuring Korean Air’s success.”

Airplane landing

Travel in the Covid-19 era | © Smarter Travel.com

Rebuilding passenger confidence will be key to aviation recovery. As Covid health and safety protocols become a prerequisite for travel, passengers can be assured that the future of travel and aviation will not only be better but safer.

What are your thoughts on the airlines’ Covid-19 safety ratings? Let us know in the comments below!

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