Air India Introduces Easy Self-Service Check-In at Delhi Airport

Air India has announced a new easy self-service check-in at Delhi airport. For passengers travelling with Air India within India or headed to Australia, long, tiring airport queues may be reduced thanks to the new initiative from the airline. 

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Buddha head at Terminal 3 Departures hall of Delhi Airport

Easy Self-Service Check-In at Delhi Airport

Air India has unveiled an innovative integrated self-service system at Terminal 3 of Delhi Airport. This new feature caters to both domestic and international travellers. We believe it is a giant leap towards simplifying the airport experience, with the intention for passengers to simply breeze through the Airport.

Passengers intending to reach Australia or travelling within India have access to this streamlined service, which promises to be hassle-free. It’s a chance to say goodbye to long queues at check-in counters. Air India patrons can now print their boarding passes and baggage tags and drop off luggage themselves.

Amazing right? There’s more. These smart kiosks also offer travellers the ability to personalize their journey. Whether selecting preferred seats or updating frequent flyer numbers, passengers have newfound control over their travel experience.

Rajesh Dogra, the Chief Customer Experience & Ground Handling Officer at Air India, said,

“This facility eliminates the queue waiting time for check-in over the counters and helps travelers to nearly breeze through the airport. We not only plan to extend this for flights to more countries around the world, but also intend to introduce it at other airports in India as well as at major airports in other parts of the world. Our continued effort remains to simplify processes and elevate customer experience, for our guests to enjoy traveling as much as we love flying them.”

An Extension

This innovative approach is an extension of the successful DigiYatra initiative for domestic flights. It represents a broader commitment by Air India to provide travellers with a seamless journey, from hassle-free entry into the airport to self-managing the check-in process.

Air India’s commitment to enhancing the passenger experience doesn’t end here. Recently, the airline unveiled ‘Project Abhinandan,’ a significant initiative that places specially trained Service Assurance Officers at 16 major Indian airports. These officers proactively identify passenger concerns and provide on-ground assistance across various airport touchpoints, further elevating the overall travel experience.

With these groundbreaking initiatives, Air India is keying into customer-centric service in the airline industry.

What do you think of the easy self-service check-ins? Please share with us in the comments. 

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Bessie Obort Ofuka
Bessie Obort Ofuka
Web Editor - Experienced journalist and web editor, responsible for the Travel and Trips section segment at Travel Radar